Refund & Cancellation Policy
At Wow Fashions, we want you to love what you wear
Effective Date: 11th December, 2025
Our Commitment to You
Transparent and fair return process
If something doesn't fit or meet your expectations, our Refund and Return Policy is here to help. We've designed this policy based on specific product categories, as each category has different requirements.
This policy works together with our Terms & Conditions, Shipping Policy, and Privacy Policy.
Fabrics
Allowed for returns
15 days from delivery
Made-to-Order / Customization
Final sale unless defective, transit damage, or wrong specifications
2 days (approved reasons only)
*Minor variations in embroidery, bead placement, and color tone inherent to hand craftsmanship are expected and do not constitute defects.
Non-Returnable Items
For hygiene and safety reasons, these items are not eligible for return (except as explicitly permitted in our policy).
Return Shipping Fees
| Region | First Return | Subsequent Returns | Duties/Taxes | Reimbursed |
|---|---|---|---|---|
| UAE | Free | AED 25 per pickup | Customer responsibility | No |
| Outside UAE | Customer pays | Customer pays | Customer responsibility | No |
If a parcel is refused or undeliverable, we will deduct actual outbound and return shipping costs, plus any carrier surcharges, from the refund. Duties/taxes paid to authorities are typically non-refundable.
Refund Method & Timeline
Refund Method
Refunds are made back to the original payment method used for purchase.
For Cash on Delivery: Payment processed to the bank account shared by the customer.
Processing Time
Refund processing may take up to 45 days to complete.
Timing depends on payment gateway and card issuer.
Evidence Required
Provide clear photo or video evidence within 2 days of delivery for defects/damage.
All returned items undergo Quality Control inspection.
Refund will be processed after adjustment of applicable return charges.
Need Help with Returns?
Our customer care team is here to assist you with any questions about returns or refunds.
Contact Customer CareWe may update this Policy periodically to reflect changes in laws, technologies, or our practices.
The version effective at the time of your purchase applies to that order.