Can I change or cancel my order after placing it?

Yes—timing matters. Fabric & Readymade (In-Stock) Items: Changes/cancellations permitted until the status shows Dispatched in My Orders. Customization / Made-to-Order / Stitching Services: Free changes within the first 12 hours. After production or cutting begins, cancellation fees may apply (up to 50% of order value, depending on work completed). Once shipped, the order can no longer be cancelled; see Returns for post-delivery options.

Do you offer Cash on Delivery (COD)?

Not at this time. To keep checkout secure and efficient, all payments are digital through Telr (cards) or Tabby installments where eligible.

Where can I get my invoice?

A PDF invoice is emailed once payment clears. You can re-download any time via Account > My Orders > View Details > Download Invoice. Invoices show item breakdown, VAT, discounts (if any), and shipping charges (if any).

Shipping & Delivery

What locations do you ship to?

Phase 1: All seven Emirates within the UAE. Phase 2 (Rolling Launch): Saudi Arabia, Oman, Qatar, Bahrain, Kuwait. Phase 3 (Select International): India, UK, priority EU lanes, and additional countries—availability will display at checkout.

Do you ship internationally?

Yes—to select countries shown in the country drop-down at checkout. If your country is not listed, contact support; we may be able to arrange a special shipment (duties/taxes payable by receiver).

What are your shipping charges?

Within the UAE: Free shipping on orders above AED 300; orders below that threshold are charged a subsidized delivery fee (displayed at checkout). International shipping: Rates are calculated dynamically by destination, weight/volumetric weight, and service level. A running estimate appears in your cart; the confirmed amount displays at checkout before payment.

How long will it take for my order to arrive?

UAE locations: 2–5 business days. GCC deliveries: 7–15 business days (depending upon order type customs clearance may affect timing). International Priority: 15–30 business days (remote areas may take longer).

Customization / Stitching orders: Please add production lead time—typically 5–14 business days; complex bridal/occasion embroidery can require 21+ days. Estimated ship dates display in cart.

How can I track my order?

When your order ships you’ll receive an email/SMS with a live tracking link. You can also track the parcel in My Orders and via app push notifications if enabled.

What should I do if my order hasn't arrived yet?

1. Check the tracking link for the latest scans and any customs holds. 2. Confirm your shipping address is correct. 3. If the package shows Delivered but you can’t locate it, check with building reception/security or neighbors. 4. Still need help? Contact support with your order number and we’ll initiate a trace with the courier.

Products & Customization

Are your dresses handmade or machine embroidered?

We offer pieces that are hand-embroidered, machine-embroidered, and hybrid. Many styles use precision machine embroidery for consistency and durability, then receive hand-finished detailing—beads, zari, sequins, and thread highlights—applied by skilled artisans. Each product page specifies the technique mix.

Do you offer custom embroidery or personalized designs?

Yes. In the Customization category you can tailor almost everything: fabric design, fabric type, (where applicable) net overlay, stone/embellishment quality, and stitching service. Some signature embroidery motifs may be fixed to protect designer IP, but colorways, placement tweaks, and personalization (e.g., initials) are often possible. Submit your preferences and our team will confirm what’s feasible before production.

How do I choose the right size for me?

Start with our interactive Size Recommender: enter shoulder, neck, chest, waist, hips, sleeve length, sleeve opening, and garment length (in inches or centimeters). For bespoke pieces, select Custom Measurements and follow the guided measurement flow.

What fabrics do you use for your embroidered dresses?

We curate Gulf-climate-friendly textiles that drape well under embroidery: chiffon, georgette, crepe, satin blends, silk-organza overlays, cotton lawn, linen-viscose blends, net, and jacquard. Fabric composition and care instructions are listed on each product page.

What sizes do you offer, and how do I know my fit?

We offer both stitched and unstitched options. For stitched garments, provide measurements through the Size Recommender or select a standard size. If you need assistance, request a Fit Help consult and our team will walk you through measurements.

Returns & Exchanges

What is your return and exchange policy?

The return window starts the day your tracking shows Delivered.

Readymade Apparel: Return or size exchange within 2 calendar days if unworn, unwashed, and tags intact. Fabric Yardage: Return within 3 calendar days only if uncut and in original packaging. Customization / Made-to-Order / Personalized Embroidery: Final sale unless manufacturing defect, damage in transit, or incorrect specs on our part. Stitching Service Adjustments: Report fit issues within 48 hours; we’ll guide alterations (complimentary on the first adjustment, limitations apply).

Refunds are issued to the original payment method (cards/Tabby) once the item passes quality check.

What is Easy Return?

Easy Return is an optional pricing plan that gives you an immediate discount at checkout in exchange for a more limited return right. When selected, items are only eligible for return in cases of manufacturing defect, transit damage, or if we shipped the wrong specifications. Look for the Easy Return badge on eligible products and review the terms before applying the discount.

How do I return or exchange an item when applicable?

1. Log in and go to My Orders; select the order. 2. Choose Return / Exchange. 3. Select reason and desired action (refund / size exchange / store credit). 4. Follow packaging instructions (include all accessories, tags, and free gifts). 5. Print or download the return label and schedule pickup (where supported). 6. Track status; refund or exchange processes after inspection and quality approval.

Are there any items that cannot be returned or exchanged?

Cut fabric yardage, custom-measured or personalized pieces, clearance/final-sale items, gift cards, and any product marked Non-Returnable on the product page.

Who pays for the return shipping charges?

UAE: The first return on an order is complimentary (label provided). Additional returns from the same order or oversized items may incur a fee deducted from your refund. Outside UAE: Customer pays return freight. We can generate a discounted carrier label and deduct the actual cost from the refund if preferred.

Affiliate& Partnerships

Do you have an affiliate program?

Yes. Creators, bloggers, stylists, fashion consultants, and boutique owners can earn commission by referring customers to Wow Fashions.