Frequently Asked Questions (FAQs)

Place your order on the website/app. You'll receive an acknowledgement right away; acceptance occurs when we dispatch the order. We may decline an order for reasons like suspected fraud, pricing/stock errors, or regulatory/address issues.

Production begins 24 hours after your order is placed. We keep this short window in case you want to adjust details. After this time, production begins and for Made-to-Order/Customization items, cancellation is no longer possible.

For most Products, we typically dispatch within 15–20 days. Standard Made-to-Order and Customization timelines can take up to 30 days, with a 10–15 day buffer for unforeseen circumstances or complex designs.

Yes. Express Shipping is available at a fixed rate of AED 250 (subject to change; current rate appears at checkout). Express orders are prioritized end-to-end and dispatched via the fastest available carrier. Timelines remain estimates.

Product images and previews are illustrative. Minor variations in embroidery, bead placement, and color tone are inherent to hand craftsmanship and are not considered defects.

A conceptual preview tool to help you imagine design placement and approximate colors on different fabrics before production. It is illustrative only and not a guarantee of the final handcrafted item.

A Try-On mismatch by itself is not a defect or misdescription and does not create a return right. You are still protected for manufacturing defects, in-transit damage by the logistics carrier, or fulfillment errors.

Yes. We use AI-assisted tools in some marketing visuals/copy and to enhance previews/personalization. Such outputs are illustrative, provided "as is," and do not amend product specifications or guarantees.

We ship across the UAE (all 7 Emirates), GCC (Saudi Arabia, Oman, Qatar, Bahrain, Kuwait), and selected international destinations. Country availability is shown at checkout. If your country isn't listed, email [email protected].

UAE: 2–5 business days. GCC: 3–5 business days. Other international destinations: 5–20 business days subject to courier and customs. Timelines are estimates and not guarantees.

For Made-to-Order items, expect approximately 30 days for production plus the applicable shipping duration, counted from the purchase date.

Standard delivery is free above AED 299. Orders below those thresholds incur a subsidized fee. Customs-related charges (if any) are paid by the customer.

Yes, where applicable. International orders may be subject to import taxes, customs duties/fees, and government ID requirements. Settlement and compliance are the customer's responsibility.

We send tracking details via email/SMS/app once dispatched. You can also track anytime under "My Orders."

Address changes must be requested within 48 hours or before the order status shows "Ready to Ship." Reroutes after dispatch may incur carrier fees. Some remote areas, P.O. boxes, or restricted facilities may not be serviceable.

Carriers typically attempt up to two deliveries before the parcel is returned to sender (carrier policies may vary).

Ownership and risk of loss transfer once the courier confirms delivery to the provided address. A signature may be required for high-value orders. If "leave-at-door" is selected, liability is limited. We will assist with the courier for post-delivery issues, though liability remains with the customer.

Fabrics: return window of 15 days from delivery; cancellation permitted before dispatch. Made-to-Order/Customization: final sale unless there's a manufacturing defect, in-transit damage (logistics carrier), or fulfillment error. For approved MTO cases, the return window is 2 days from delivery.

Go to My Orders → Return/Exchange, select a reason and your preferred action, follow the instructions, schedule pickup, and track the status.

For hygiene/safety, cut fabrics, MTO/customized/personalized items, clearance/final-sale items, accessories, worn garments, items with removed hygiene seals/tags, or items marked "non-returnable" at checkout are not eligible for return.

UAE: the first eligible return per order is free; subsequent pickups for the same order are AED 25 each. Outside the UAE: return charges are borne by the customer and are not reimbursed; outbound/inbound duties/taxes are also the customer's responsibility.

We will deduct actual outbound & return shipping costs and any carrier surcharges from the refund. Duties/taxes already paid to authorities are typically non-refundable.

Please submit clear photos or videos within 2 days of delivery. Returned items undergo Quality Control (QC) within 3–5 business days of receipt.

Refunds are initiated after QC approval of the returned item and are processed within 30 days of approval. Applicable return charges will be deducted. Refunds are made to the original payment method unless wallet credit is chosen.

Yes. Report fit issues within 24 hours of delivery. UAE customers may receive one complimentary adjustment (e.g., hemming up to 3 cm; waist ±2 cm) on unworn items with tags intact; additional adjustments incur fees. International adjustments may involve service and shipping charges.

While we take reasonable precautions, certain production stages carry inherent risk of fabric damage. In such cases, our liability is limited to a goodwill refund of AED 300 per affected piece.

If you select this option, you grant our design team discretion to finalize color combinations to enhance coordination. Claims based on personal color preferences or minor visual variations are not accepted.

No. Minor variations in embroidery placement, beadwork, and color tone are expected with handcrafted garments and do not constitute defects.

Payments are processed by secure third-party providers or BNPL partners under their own terms and privacy notices. We do not store full card data.

We collect only what is necessary to fulfill orders, provide services, meet legal obligations, and improve user experience. You can exercise data rights such as access, correction, deletion, objection/restriction, portability, and consent withdrawal (where applicable) by emailing [email protected].

Yes. We use cookies/SDKs for essential functions, analytics, and (where permitted) marketing/personalization. Manage cookies in your device/browser settings and use consent banners where applicable. Unsubscribe links and account settings allow you to opt out of marketing. Refer Cookie Policy for detailed information on this subject.

We apply administrative, technical, and physical safeguards appropriate to the data, including least-privilege access, encrypted transport where supported, tokenized payments via gateways, and vendor due diligence. No online service is 100% secure—please protect your credentials and devices.

We accept secure online payments through Visa, MasterCard, and other payment methods shown at checkout. All transactions are processed in AED unless your card issuer applies currency conversion.

No. Minors under the age of 18 cannot register as users or conduct any transactions on our website or app.

No. We do not offer any products or services to individuals or entities located in OFAC-sanctioned countries, in accordance with regulatory requirements.

All purchases, disputes, and claims related to Wow Fashions are governed by the laws of the United Arab Emirates (UAE). Courts in the UAE have jurisdiction over such matters.