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Refund & Cancellation Policy
At Wow Fashions, we want you to love what you wear
Our Commitment to You
Transparent and fair return process
If something doesn't fit or meet your expectations, our Refund and Return Policy is here to help. We've designed this policy based on specific product categories, as each category has different requirements.
Returns Policy by Category
Fabrics
Eligibility
Allowed for returns
Return Window
15 days from delivery
Made-to-Order / Customization
Eligibility
Final sale unless defective, transit damage, or wrong specifications
Return Window
2 days (approved reasons only)
*Minor variations in embroidery, bead placement, and color tone inherent to hand craftsmanship are expected and do not constitute defects.
Cancellation Policy
Fabrics
You may cancel your order any time before the item is dispatched.
Check dispatch status in your order details under 'My Orders'.
Made-to-Order
You may cancel your order within 24 hours of placing it.
After 24 hours, production begins and cancellations are no longer possible.
Wow Fashions F.Z.C will not pass any debit/credit card details to third parties.
Important Disclaimers & Conditions
Customer-Supplied Fabric
We take all reasonable precautions during production stages.
Certain production stages carry inherent risks of fabric damage.
Limited Liability:
In case of damage, liability is limited to a goodwill refund of AED 300 per affected piece.
Designer Adjust Design Colors
When you choose this option, you grant Wow Fashions full discretion to modify and finalize color combinations.
Adjustments are made by our professional design team to enhance visual appeal.
Important:
Claims regarding color preferences, variations, or final outcomes shall not be entertained.
Special Instructions
To help us serve you better, we request that any special instructions be shared clearly and comprehensively.
In the absence of complete clarity, our team will proceed based on professional judgment and good faith.
Stitching Services & Adjustments
Quality Control
UAE Customers
International Customers
Adjustments may incur service and shipping charges. Contact customer care for details.
Return Procedure & Timeline
Log into Account
Access your Wow Fashions account
Go to My Orders
Find the order you wish to return
Initiate Return/Exchange
Select Return/Exchange option
Select Reason & Action
Choose reason and preferred action
Follow Instructions
Complete the return request form
Schedule Pickup
Arrange for item collection
Track Status
Monitor return progress
Quality Control Timeline
QC Inspection Period
After receiving returned item
Non-Returnable Items
- Cut fabrics
- Made-to-order items
- Customized or personalized items
- Clearance or final-sale items
- Accessories
- Worn garments
- Items with removed hygiene seals/tags
- Items marked 'non-returnable' at checkout
Return Shipping Fees
| Region | First Return | Subsequent Returns | Duties/Taxes | Reimbursed |
|---|---|---|---|---|
| UAE | Free | AED 25 per pickup | Customer responsibility | No |
| Outside UAE | Customer pays | Customer pays | Customer responsibility | No |
Refused/Undeliverable Parcels
If a parcel is refused or undeliverable, we will deduct actual outbound and return shipping costs, plus any carrier surcharges, from the refund. Duties/taxes paid to authorities are typically non-refundable.
Refund Method & Timeline
Refund Method
Refunds are made back to the original payment method used for purchase.
For Cash on Delivery: Payment processed to the bank account shared by the customer.
Processing Time
Refund processing may take up to 45 days to complete.
Timing depends on payment gateway and card issuer.
Evidence Required
Provide clear photo or video evidence within 2 days of delivery for defects/damage.
All returned items undergo Quality Control inspection.
Important Note
Refund will be processed after adjustment of applicable return charges.
Need Help with Returns?
Our customer care team is here to assist you with any questions about returns or refunds.
Contact Customer CareWe may update this Policy periodically to reflect changes in laws, technologies, or our practices.
The version effective at the time of your purchase applies to that order.
