Effective Date: 25th November, 2025

Shipping Policy

At Wow Fashions, each dress is more than clothing — it is a story of artistry, patience, and craftsmanship.

Our Commitment to Craftsmanship

Every order is handcrafted by skilled artisans, moving through multiple stages of embroidery, stitching, finishing, and quality assurance before reaching you. This process ensures premium quality and uniqueness. While it may take a little more time, we believe the result is worth the wait.

This policy is based on our Standard Delivery framework. For time-sensitive orders, please refer to the Express Delivery section, which outlines separate terms, charges, and applicable conditions.

Destinations

We proudly ship across the globe except OFAC Sanctioned Countries:

UAE: All 7 Emirates
GCC Countries: Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait
International: Worldwide (Selected Countries): Availability is shown at checkout

Country Not Listed?

If your country isn't listed, please email [email protected] and we'll do our best to arrange delivery via alternative carriers.

*We don't deliver in OFAC Sanctioned Countries.

Shipping & Delivery

Delivery Timeline (Post-Dispatch):

UAE: 2-5 business days
GCC Countries: 3-5 business days
International: 5-20 business days

*Delays may occur due to customs processing, weather, peak season, or incomplete/incorrect addresses. These timelines are estimates, not guarantees.

Total Estimated Delivery Time: Approximately 30 days plus the delivery time as stated above from the date of purchase.

Order Processing & Crafting Timeline

Every Wow Fashions dress begins its journey 24 hours after your order is placed. We allow this short window in case you'd like to make changes or adjustments to your order. From there, your dress goes through multiple stages of creation, with skilled artisans contributing their expertise at each step.

At every stage, our dedicated Quality Control team carefully reviews the details to ensure nothing less than perfection.

Production Timeline:

Made-to-Order Production: 15-20 days
Customization Orders: 30-45 days
Fabric Orders: 2 business days

Production Process:

Order Received
1
Processing
2
Dispatch
3
Courier Handover
4
Customer Delivery
5

Express Delivery

Wow Fashions offers Express Shipping at a fixed rate of AED 250 (subject to change at our discretion; updated rates will be shown at checkout) reflecting the additional resources and expedited handling that this service requires.

Priority Treatment:

Express orders receive top priority at every stage — from production to packaging — with dedicated effort to accelerate completion. Once ready, we dispatch your order through the fastest available carrier option to ensure timely delivery.

*Delays may occur due to customs processing, weather, peak season, or incomplete/incorrect addresses. These timelines are estimates, not guarantees.

Shipping Charges

Orders above AED 299
FREE
We don't charge anything for Standard Delivery except the customs related fees/charges which will be paid by the customers.
Orders below AED 299 incur a subsidized delivery fee.

Customs, Duties & Import Regulations

Some Customs Offices may require valid identification (such as a Passport or Government-issued ID) for shipment release.
Wow Fashions cannot be held responsible for orders not received due to unpaid customs duties, refusal of delivery, or restrictions imposed by Customs.
In such cases, shipments may be returned or destroyed by local authorities.
Compliance with customs regulations and settlement of applicable charges are the sole responsibility of the customer.

Important Notice:

All international orders may be subject to import taxes, customs duties, and fees determined by your country's Customs Office. These charges are not included in our shipping fees and must be paid directly by the customer.

Order Tracking & Updates

Payment confirmation through email, SMS or app notifications
Tracking details sent once order is dispatched
Track shipment anytime under "My Orders" in your account

Address Rules & Delivery

Address changes must be requested within 48 hours or before 'Ready to Ship' status
We may not deliver to P.O. Boxes or restricted facilities
Carriers typically attempt delivery up to two times before return

Risk of Loss & Commitment

Ownership and risk of loss transfer to the customer once the courier confirms delivery to the address provided.

This extended timeline is not a delay — it represents our commitment to authentic craftsmanship, premium quality, and exclusivity.

Our Commitment to You

By choosing us, you are not only purchasing a dress but investing in a piece of art that carries heritage and elegance.